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What is Estimated Processing Time (EPT)? Estimated Processing Time is the period it takes VideoGameCentral.com to pick the products ordered, then pack and ship them to you. Most orders are processed within 24 hours of our receiving the order, provided the products you ordered are in stock and that the billing info you have provided matches properly. If your billing and shipping addresses are different, it will be necessary to verify your shipping address. Orders will not be shipped out until the shipping address is verified. Note that selected large products, game chairs, import games and specialty order products will not be able to ship out within 24 hours of the order date. These products will have the specific processing time in the "Usually ships within _____" section of the product page. Shipping couriers do not operate on weekends, so orders placed on the weekend will not be shipped until the next business day between Monday-Friday.
What is Estimated Shipping Time (EST)? Estimated Shipping Time is the sum of business days (M-F) it takes you to receive your order. This can be estimated by adding the Estimated Processing Time and Estimated Shipping Time days. If the estimated date of delivery is on the weekend, you will not receive it until the next business day. Other factors that can extend the Estimated Total Delivery time may include but are not limited to:
Estimated Delivery Time is usually accurate when determined with the above formula. VGC strives to process and ship out your order promptly as possible but reserves that Estimated Total Delivery Time cannot be guaranteed. Domestic ShippingWhat Shipping options does VideoGameCentral.com offer? VideoGameCentral.com offers five easy shipping methods. The list below is a guideline for estimated shipping times. However, these times can’t be guaranteed; factors like those mentioned below may delay your delivery. -US Value Ship (For Software Only) 5-10 Days from Processing -Express Delivery (1-2 business days) -Priority Delivery (2-3 business days) -Regular Delivery with Tracking (2-7 days) -Standard Delivery (3-7 business days): Limited tracking, Most economical. Some products, such as heavy or bulky products can only be shipped by Regular Delivery w/ tracking. Some restrictions can apply. In most cases, Express Delivery orders will be delivered the next business day (M-F). Depending on the area it is being shipped to and the products ordered, Express Delivery may take up to 2 business days to arrive. Keep in mind that the best way to get your Express package without any delays is to ship it to the correct billing address of the c-card used. Giving incorrect billing info or sending to another address will require our support staff to triple verify your order. What are VideoGameCentral Domestic Shipping rates? To find the exact shipping cost of an item, add the item to your shopping cart and choose the shipping option you would like to find the cost of. Shipping rates depend on size, weight and location of your ship-to address. Split Shipped Orders and Orders that Include PreordersIf your order contains a pre-order that is not shipping for at least a week, your shipment will be split automatically and a separate shipping fee will be charged; the items will ship as they become available. To speed up the processing and delivery time, we ship orders from multiple distribution centers in the US. Because of this, you may receive more than one package. You will not be charged extra for shipping in this situation. When will my back ordered product be sent? Will there be any additional costs? If your order contains a back ordered item, all available products will be sent first. The backordered item will be sent as soon as it becomes available, at no extra shipping cost. If you do not wish to wait for the item to become available, please call or email VGC as soon as possible to cancel your back order. Order / Package Tracking Most packages, particularly orders placed with Standard Shipping, are shipped out by USPS, with limited or no tracking service. All other Delivery Methods will have either USPS or FedEx tracking numbers. Larger items and Higher Ticket products will be delivered only on a signature release basis to protect you from lost orders. A shipping confirmation email is sent to you when your order ships. The tracking number and courier will be listed in the “Tracking” section of the email. Some emails may state “Tracking: Pending” or make other references without tracking. This is the process we use until we get the tracking from our warehouses that ship from outside NY. When we receive the tracking (usually within 24-48hrs) we input it immediately. To save your money on international shipping and to give you, our customer new, more economical shipping options, we provide the USPS International Priority method of shipping. This method does not carry a tracking number. Customers must decide whether or not they trust their country’s postal service to deliver their shipment in a quick and safe manner. PO Box Information shipping to PO Boxes. The criteria that approve a PO Box order can delay your shipment substantially. PO Boxes that are actual billing addressess accelerate the processing. If you think these conditions can hold up your shipment, feel free to call or e-mail us to avoid unforeseen delays. Problems with your OrderWe at Videogamecentral (VGC) strive to make your buying experience pleasant, even as you wait for the product you ordered. We aim to create a trouble-free ordering environment, and we aim to provide great customer service. Unfortunately, reality throws curveballs; problems can still occur. Here are solutions to some of the more common questions and problems we receive: VGC, what should I do if I received the wrong item(s.) 1. Contact us for an RA Number and a sincere apology 2. Depending on the situation, items will have to be sent back to us or we will send a return label. What must be done depends on the nature of the return. 3. If you are sending the product back through USPS: a. Go to your local US Post Office and use USPS Media Mail to ship the items you received to Videogamecentral unless we specify otherwise. b. Once we receive the item(s) you returned, we will exchange it for the item(s) you originally ordered and reimburse you for the return postage at the Media Mail rate unless otherwise specified. 4. If we provide you with a prepaid return shipping label: a. Place the item(s) you received in the box you originally received them in and place the prepaid shipping label on the box. b. Drop off the package at the appropriate location, if it was a USPS, drop it off at your local post office or hand it to your local mail carrier. If it was a FedEx package, drop it off at a FedEx drop off box. These can be found at FedEx.com c. Once we receive the item(s) you are returning, we will exchange it for the item(s) you originally ordered. VGC, I ordered the wrong item(s) by mistake! 1. If you haven’t received a “Your order has been shipped” e-mail yet, contact us immediately and request the changes needed for your order. 2. If your order has already been shipped, contact VGC for the proper RA number. 3. Go to your local post office and ship the item(s) you received by mistake to VideoGameCentral via USPS Media Mail. 4. Once we receive that item(s,) we will exchange it for the correct item(s.) You will be responsible for the new shipping charges/price differences. Furthermore, a restocking fee may be applied for the items you returned. The item(s) I ordered was damaged! Please contact us and describe the damages done to the product and box it was received in. Based on the damage, our support team will instruct you from there. No confirmation email received. First check your spam folder and make sure that VideoGameCentral.com emails and Video-Game-Central.com emails are OK. If you have placed an order, please contact us to make sure it is okay. Sometimes there are problems with sending emails to certain Internet Service Providers such as AOL, Yahoo, etc... To insure you get your emails from VideoGameCentral, please add servicemanager@video-game-central.com to Contacts / Address book. Received a different amount of credit than originally quoted. Sometimes we are unable to give you the amount of credit originally quoted because the returns or trade-ins may not meet our specifications. When an item(s) does not meet our specifications, we give a fair assessment of the actual product with defects or missing parts addressed. If you have any more questions please feel free to Contact Us.
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